Welcome to the Toynelo FAQ page!

We’re here to help you enjoy the smoothest shopping experience possible. If you need further assistance, don’t hesitate to contact us — we’re always happy to help.

Question #1: How long will it take to receive my order?

Answer:
Here are our estimated delivery times:

• Order handling time: 1–2 business days (Mon–Fri)

• Transit time: 5–8 business days (Mon–Fri)

• Estimated total delivery time: 6–10 business days

For full details, please see our Shipping Policy.

Question #2: Do you offer free shipping?

Answer:
Yes! We offer free shipping on all orders within the United Kingdom.
More details available in our Shipping Policy.

Question #3: Where is Toynelo located?

Answer:
Toynelo is a UK-based online store specializing in kitchen tools, home gadgets, and practical everyday products.
We currently ship exclusively within the United Kingdom.

Question #4: What if I receive a defective product?

Answer:
If you receive a defective, damaged, or incorrect item, we’ll replace it at no cost to you.
Please contact us and return the item within 30 days.
See our Return & Refund Policy for more details.

Question #5: Can I cancel my order after it’s placed?

Answer:
Yes — you may cancel your order within 24 hours of placing it.
Simply contact our support team as soon as possible.

Question #6: What is your return policy?

Answer:
We offer a simple and hassle-free return process.
For full details, see our Return & Refund Policy page.

Question #7: When will I get my refund after returning a product?

Answer:
Once we receive and inspect your returned item, your refund will be processed.
Refunds typically appear on your original payment method within 7 business days, depending on your bank/payment provider.

Question #8: Do you offer warranties on your products?

Answer:
Yes — we offer a 30-day warranty on all purchases.
See our Return Policy for more information.

Question #9: How can I contact customer support?

Answer:
You can reach our support team through the Contact Us page or directly via email at
📩 contact@toynelo.com

Question #10: Do you ship internationally?

Answer:
No — at the moment, Toynelo ships only within the UK.

Question #11: Do you have a physical store?

Answer:
No, Toynelo is an online-only store, which allows us to offer better prices and fast delivery.

Question #12: Can I place a bulk order?

Answer:
Yes! We accept bulk/wholesale orders.
Please reach out to our support team for details.

Question #13: How do exchanges work?

Answer:
For information about product exchanges, see our Return Policy.

Question #14: How can I track my order?

Answer:
You can track your order via our Track Order page using your tracking number.

Contact Information

Store Name: Toynelo
Company Name: Khmaissi Solutions LLC
Company ID: 2025-001649411
Address: 37 Ablett St, London SE16 3BL, United Kingdom
Email: contact@toynelo.com
Phone: +44 7482 794283

Customer Service Hours:
Monday to Sunday — 09:00 AM to 6:00 PM (London Time)

We aim to respond to all emails within 1–2 business days.